mr98 Questions and Answers

Log in to your mr98 account and go to the Responsible Gambling settings, where you can set a daily, weekly, or monthly deposit limit. The limit takes effect immediately once set, and there is a 24-hour waiting period before you can raise it. If you are unsure, our 24/7 Live Chat is ready to help.

Feeling the urge to chase losses, spending more than your budget, losing control of how long you play, borrowing money to gamble — these are warning signs of a gambling problem. If you feel this way, we strongly encourage you to take a break right away using Cooling-Off, and to contact us through Live Chat.

Cooling-Off is a short-term break lasting a few days to several days — once the period ends, you can access your account again. Self-Exclusion is longer-term protection that closes your account for an extended period or indefinitely. To reopen it after the period ends, you will need to request this through support. You can choose the protection that suits you through Live Chat.

mr98's 24/7 Live Chat is the first place to reach out — you can talk to us in Burmese about any gambling problem. We can also help you set up Self-Exclusion. If a family member or friend can help, do not hesitate to talk to them too.

You must be 21 or older to play at mr98. We do not provide services to players under 21. This is a core part of our responsible gambling policy. You must be able to verify that you are 21+.

For players watching their budget, the first thing to check is the minimum bet amount. Choose games with a low starting value per reel, since you can exit after a single bet. Low Volatility slots win more often even though the prize amounts are smaller, which makes them a good fit for stretching your budget further.

Free Spins let you spin the reels in slot games without spending money. They are awarded by the game when a required number of Scatter symbols land. The number of Free Spins and multiplier values vary by game. You can find games with Free Spins on the mr98 Slots page.

RTP (Return to Player) refers to the percentage of total money wagered on a game that is paid back to players over time. A higher RTP means the game is likely to return more to players in the long run. Do not compare RTP directly to the result of a single session or one night of play — it is simply a reference point for comparing games before you choose one.

High Volatility slots win less often, but the prizes can be large when they do. Low Volatility slots win more frequently, with moderate prize amounts. Players with a bigger budget who want to chase large payouts tend to go for High Volatility, while players managing a tighter budget usually prefer Low Volatility.

Odds represent the likelihood of an outcome and the payout you receive. For example in Decimal Odds — if the odds are 2.50 and you bet 10,000 Ks, you get back 25,000 Ks if you win, giving a profit of 15,000 Ks. Lower odds mean a higher probability of occurring, while higher odds mean a lower probability. You can learn more with Team A and Team B examples on the mr98 football page.

Asian Handicap gives a goal advantage to the weaker team to level the contest. For example — if Team A is given -1.5, a bet on Team A only wins if they win by 2 or more goals. This format eliminates the draw outcome, so there is no draw loss — one side will always win.

Accumulator (Parlay) is a betting method where you combine two or more matches into a single bet. Because the odds are multiplied together, the potential payout can be very large. However, if even one match loses, the entire bet is lost. The more matches you add, the higher the potential winnings — but also the higher the risk.

You can find EPL (English Premier League) and MNL (Myanmar National League) matches — both popular with Myanmar players — in the mr98 football section. UEFA Champions League and FIFA World Cup matches are also available. Check the mr98 football page to see which matches are currently on offer.

Live Betting lets you place bets while a match is being played, with odds updating in real time. For example, if the score is 0-0 at half time, you can bet on second-half goalscoring odds. Since odds can change quickly, pay close attention when placing your bets.

mr98 processes withdrawals within 1 hour. To withdraw, you must have KBZPay, Wave Money, AYA Pay, or CB Pay linked to your account in advance, and the minimum withdrawal amount is 30,000 Ks. Note that withdrawals may be delayed if your ID verification is not yet complete.

Yes — the wallet used for withdrawal must match the name registered on your mr98 account. This requirement is in place for both financial security and player protection. If the names do not match, your withdrawal may be put on hold.

The mr98 deposit and withdrawal team operates 24/7, so there are no delays due to night hours or public holidays — processing is done within 1 hour. However, if KBZPay, Wave Money, or AYA Pay experiences its own service interruption, delays on that side are possible and are not caused by mr98.

To withdraw winnings from the mr98 150% Welcome Bonus, you must complete a wagering requirement of 10x the bonus amount. For example, if you deposit 20,000 Ks you receive a 30,000 Ks bonus, and you must wager 300,000 Ks before withdrawing bonus winnings. If you deposit 420,000 Ks you receive a 300,000 Ks bonus, and the wagering requirement is 3,000,000 Ks. You can track your progress by logging in to mr98.

If your withdrawal has been pending for more than 1 hour, contact us via Live Chat — providing your Transaction ID will help us look into it faster. Pending status can sometimes occur because ID verification is still outstanding, so have a photo of your ID ready.

The mr98 VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. Bronze members can receive up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond up to 1.5%. The higher your level, the higher your cashback rate.

To advance through mr98 VIP levels, you need to play consistently and actively. As your betting volume and continuous participation increase, we review your account and upgrade your VIP level accordingly. You move up one step at a time — Bronze to Silver, Silver to Gold, and so on.

Cashback is a reward where you get back a percentage of the money you lost during a set weekly period. Diamond VIP members can receive up to 1.5%. We credit cashback once a week on a set day. You can ask via Live Chat to find out how much you are eligible to receive.

As you reach higher VIP levels, you not only get a higher weekly cashback rate — mr98 also offers priority customer service, exclusive bonus offers, and faster withdrawal processing. Benefits are tailored to each individual player, and the VIP Team can explain the details via Live Chat.

Once cashback is credited to your balance, you can use it to play or withdraw it. Since cashback is a refund rather than a bonus, no wagering requirement applies — you can withdraw as long as the minimum withdrawal amount of 30,000 Ks is met.